Do you have questions or concerns? Don't worry! Check out our FAQs to see if we can answer your query right away. If you don't find what you're looking for, don't hesitate to contact our Customer Support team.
What are the shipping times and costs?
FREE SHIPPING IN 2-3 BUSINESS DAYS
Take advantage of our free shipping in just 2-3 business days! Shop now and receive your order with FREE shipping at the comfort of your home or workplace.
Don't miss the opportunity to enjoy fast and worry-free delivery. Place your order today and receive it in no time!
What payment methods are available?
At Camommila INTEA®, we make your shopping easy and convenient. That’s why we accept all types of credit cards, including:
American Express, as well as Visa or Mastercard debit cards, and any other card that allows you to make online purchases.
Additionally, we also accept payments through PayPal, so you can choose the payment option that suits you best.
Shop with confidence knowing that we have payment options that adapt to your needs!
Do you have a discount coupon? Find out how to redeem it.
To redeem the discount coupon you received, enter the coupon redemption code in the "Discount Code" field on the checkout screen and click "Apply." The discount coupons you are entitled to will automatically be applied to each order you place on our website.
Sometimes, the number of discount coupons that can be applied to the same order is limited. When this happens, we will apply the combination of discount coupons that gives you the maximum savings.
How to add products to the cart?
To add products to the cart, simply click the "Add to Cart" button on any product page.
Once added, a cart summary appears on the right side. From there, you can view, remove, or add units of the selected products.
This summary is displayed every time you click on the "My Cart" icon (top right corner).
When finished, click "Checkout" to access the payment screen and preview the units, price, delivery method, and total amount to be paid.
Can I add more items to an already placed order?
The option to add items to a completed order is not available. You will need to place a new order with the products you want.
I can’t add products to the cart, what should I do?
If you can't add products to the cart, try again after a few minutes. It’s probably due to a temporary system error. We apologize if this has happened to you.
Track My Order
ORDER STATUS
Do you want to know the status of your order in real-time? It's easy! Just enter your email address and instantly see the progress of your purchase. It's that simple and convenient.
Change Delivery Address
If you have already placed your order but noticed an error in the provided address, let us know so we can correct the information as soon as possible.
You can do this directly through our customer service WhatsApp by clicking on the WhatsApp icon.
Cancel My Order
Need to cancel an order? If you have already placed your order but no longer wish to receive it, let us know so we can cancel it as soon as possible.
If you cancel your order within 3 hours of placing it, you will receive a 100% refund. If more than 6 hours have passed, your package will have been processed, and we will be unable to issue a refund. The form below automatically requests refunds according to these rules. Thank you!
Returns and Guarantees
Be Blonde or Get Your Money Back!
We are so confident you will love the results that we offer a 30-day money-back guarantee. If for any reason you are not satisfied with your purchase, simply request a refund. You have nothing to lose and a new look to gain!
I Want to Return It
At Camomila INTEA®, customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase, don’t worry! We offer a 30-day money-back guarantee, as long as you meet some simple requirements.
To be eligible for a return, make sure it has been less than 30 days since your purchase and that the product shows no signs of use. Additionally, it is important to have the original packaging. If you meet these requirements, we are happy to assist you with the return process.
Contact us via WhatsApp for more information on how to make your return and get your refund! Our goal is to ensure that our customers are completely satisfied with their shopping experience.
Refunds are always made using the same payment method as the purchase. We will cover return shipping costs if the return is the result of our error (you received an incorrect or defective item, etc.)
I Received a Damaged or Incomplete Product
We understand that receiving a damaged package can be very frustrating for our customers. Although we try to prevent this, accidents can sometimes happen during transport that affect the products inside.
But don’t worry, if you find yourself in this situation, you can count on us to resolve it. We will take care of your issue and work to find the best possible solution.
Contact us via WhatsApp for more information on how to proceed in this case. For us, customer satisfaction is the most important thing.
Post a review and get up to $50 for free
Your opinion is gold!
Get Exclusive Rewards!
At Camomila INTEA®, we highly value your reviews and want to thank you for sharing them with us by offering a special reward.
We offer you the chance to earn gift cards worth up to $50.
I Have Questions About How a Product Works
Whatsapp: +1 (786) 620-3932
We'll respond as soon as possible.
Please note that our Customer Service hours are Monday to Saturday from 9:00 am to 10:00 pm.
